App will not connect to the power station

If the app will not connect to your power station, first confirm you installed the manufacturer’s app for your exact model. Then check the phone’s Bluetooth, Wi-Fi, and app permissions, and put the station into the pairing mode described in its manual. Connection steps vary by brand, so use the station’s instructions rather than assuming every model pairs the same way.

Check the basics first

1. Confirm compatibility. Check the manufacturer’s app listing or manual for your power station model and your phone’s operating-system requirements. Some product lines use different apps.
2. Update and reopen the app. Install any available app update, close the app completely, and open it again. If needed, restart the phone.
3. Check permissions. Allow the app to use Bluetooth and any other permissions it requests for setup. Depending on your phone and app, location permission may also be required for Bluetooth discovery.
4. Move closer. Keep the phone near the station during setup. Move away from other devices if the phone is having trouble finding it.
5. Check the station’s state. Make sure it is powered on and follow the manual’s steps for enabling Bluetooth, Wi-Fi, or pairing. Some models require a button press or a specific screen setting.

Fix Bluetooth or Wi-Fi pairing

The app may connect directly over Bluetooth, over your home network, or use Bluetooth to begin Wi-Fi setup. Check the manual to learn which connection method your model uses.

• If the station does not appear in the app: Confirm Bluetooth is enabled on the phone and that the station is in pairing mode. If the phone has an old saved connection for the station, remove or forget it, then try pairing again in the app.
• If Wi-Fi setup fails: Check that the phone is connected to the network the app expects. Some power stations support only certain Wi-Fi bands or network settings; check the manual rather than changing router settings at random.
• If the app finds the station but will not finish connecting: Close and reopen the app, turn the station’s connection feature off and back on if the manual allows it, and repeat setup while nearby.
• If you have more than one station: Select the correct device in the app and follow the manufacturer’s method for adding another unit.

Avoid repeatedly deleting app data or resetting the power station as a first step. A factory reset can erase settings, and the reset procedure differs by model.

Check for a setup or software issue

Make sure the app is the official one for your model, not an app for a similar-looking station from the same brand. Check the manufacturer’s support page for app outages, known compatibility issues, or instructions for updating the station’s firmware. Only update firmware using the manufacturer’s procedure, and do not interrupt an update.

If the station has physical controls, use them only as described in its manual. Do not depend on app access for a critical power need until you have confirmed the station operates as expected without the app.

When to contact support

If the correct app, permissions, pairing steps, and network conditions do not resolve the issue, contact the manufacturer with the station’s exact model, phone model, operating-system version, app version, and the step where setup fails. A persistent failure may require manufacturer troubleshooting or service. If the station is under warranty, ask support before attempting a factory reset or repair.