AC outlets dead but USB still works
If the USB ports on your portable power station work but the AC outlets do not, the battery and DC section may still be operating while the…
Troubleshooting
Help sizing a portable power station for outages, camping and running a fridge.
Troubleshooting
Battery percentage dropping overnight with nothing plugged in
A small overnight drop can be normal because a portable power station uses energy for its display, battery management system, and standby…
Expansion battery not detected
If your portable power station does not recognize its expansion battery, start with compatibility and cable checks, then verify power…
Input watt limit slowing wall recharging
A portable power station can recharge slowly even when connected to a normal wall outlet because its AC input limit controls how much power…
Inverter Clip on a 1500W Heater: Causes and Fixes
If an inverter clips, shuts off, or beeps when you connect a 1500W heater, it is usually detecting an overload, low battery voltage, excess…
Inverter overload warning on a small station
An inverter overload warning means the station’s AC inverter cannot safely supply the connected load. Disconnect the appliances, reset the…
Power station not charging from the wall
If your portable power station is not charging from the wall, check the outlet, AC charging cable, input settings, temperature, and charge…
Power station shutting off with a fridge plugged in
A refrigerator can make a portable power station shut down because its compressor briefly draws much more power when it starts. Check the…
Solar input much lower than the panel rating
A solar panel’s advertised wattage is a laboratory maximum, so lower readings are often normal. Use this step-by-step checklist to find…
Station dying at 10% with a high-draw inverter load
A power station that dies around 10% during a heavy AC load is often reacting to voltage sag, an overload or surge, cold temperatures, or…
Station Not Passing Through Power While Charging
A portable power station may stop powering connected devices while charging because pass-through charging is disabled, the output is…
App firmware update bricking a unit
A failed firmware update can make a portable power station appear dead when the app, Bluetooth connection, or display is actually stuck.…
App will not connect to the power station
If the app will not connect to your power station, confirm you have the right app and model, then check phone permissions, connection…
Car Charger Getting Hot While Charging the Station
Some warmth can be normal during car charging. Learn what heat is a warning sign, what to check safely, and when to replace a cable or stop…
Self-discharge in a closet for six months
A portable power station can lose charge while stored because of battery self-discharge, standby electronics, or connected accessories.…
